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AIOps: Prove It! An Open Letter to Vendors Selling AI for SREs#

SREcon25 Americas digest Program Wildcard pick 25–27 March 2025

Recording

Charity Majors and Fred Hebert, Honeycomb.io (Closing Plenary) — Wildcard

Play the recording: AIOps: Prove It! An Open Letter to Vendors Selling AI for SREs

  • Why: Not a networking or identity talk, but a pointed, credible-source (Honeycomb's own co-founder) counter-narrative to the AI-for-ops hype dominating this cycle's program by sheer volume — worth having as a calibration point against the many AI/ML-infra-ops talks elsewhere in the schedule.
  • What: A critical framework for evaluating vendor claims about AI-powered SRE/ops tooling, arguing that skeptical operators need to engage with genAI rather than dismiss it, while vendors need to demonstrate good-faith engagement with real SRE problems rather than hype. (from abstract only)
  • How: Not a technical mechanism talk — an argued position piece from two well-known observability practitioners. (from abstract only)
  • Where applicable: General; useful as a lens for evaluating any AIOps/AI-for-reliability vendor pitch.